SMART Complaint Management System

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How a complaint is resolved with SMART CMS Six steps in a loop: a customer calls, the facilitation center logs the complaint, a skillman is assigned, the issue is fixed at the customer's home, the customer rates the service on their phone, and the skillman, facilitation center and area team review the result together. COMPLAINT LIFECYCLE SMARTCMS 01 · CUSTOMER CALLSA complaint arrives by phone,app or WhatsApp 02 · FACILITATION CENTERThe call is heard, loggedand categorised 03 · SKILLMAN ASSIGNEDThe right technician isdispatched to the address 04 · FIXED AT HOMEThe work is completed andclosed in the system 05 · CUSTOMER RATESFeedback of up to 5 starsis given on mobile 06 · TEAM REVIEWSkillman, center and areasee the result together 1 2 3 4 5 6

Call. Assign. Fix. Rate. Every complaint, closed in one loop.